This project was contracted to address four priorities:
- Review and analysis of national service statistics and client data to inform workforce development, evaluation of Ministry systems and processes, and other aspects of this project
- Process and outcome evaluation of the effect of different pathways to problem gambling services on client outcomes and service delivery
- Process and outcome evaluation of distinct intervention services
- Process and outcome evaluation of the roll-out and implementation of Facilitation Services.
The Ministry agreed to three stages for the evaluation:
- Stage one involving primarily a desktop analysis of national data sets for the 2007/08 financial year (CLIC and Helpline data)
- Stage two involving key stakeholder input and further analysis of data from providers and other sources on relevant delivery from 1 January to 30 June 2008.
- Stage three involving a review and comparative analysis of 2008/09 service delivery and national data trends (available August 2009) against initial findings.